We had the typical backed up sewage problem in our shopping complex on a Friday afternoon and so tried a couple of calls to local plumbers. No one could come out and others said get real, it is Friday. When I rang Bell Plumbing, not only did they promise to have someone out soon, they asked a few questions for prior planning! They were there soon after and quickly accessed what the problem was. Not been able to fix it themselves as the problem was with BCC pipes, they booked a emergency call and gave me the reference number and call number in case they did not turn up. I can not recommend these guys highly enough!